Policies & Procedures

At Centillion Insurance Brokers Limited (“Centillion”, “we”, “our”, or “us”), we are committed to conducting our business with integrity, transparency, professionalism, and in compliance with applicable laws and regulations. These Policies & Procedures outline our guiding principles in delivering insurance broking services while safeguarding the interests of our customers.

Customer-Centric Approach

We strive to provide fair, transparent, and unbiased insurance solutions based on our customers’ needs.

Our commitment includes:

  • Understanding customer requirements before recommending insurance products.
  • Providing clear and accurate information about available insurance solutions.
  • Explaining policy features, benefits, exclusions, and limitations.
  • Assisting customers throughout the policy lifecycle.

Regulatory Compliance

Centillion Insurance Brokers Limited operates in accordance with the regulations, guidelines, and circulars issued by the Insurance Regulatory and Development Authority of India (IRDAI).

We are committed to:

  • Maintaining regulatory compliance.
  • Following applicable insurance laws.
  • Adhering to ethical business practices.
  • Cooperating with regulatory authorities whenever required.

Product Recommendation Policy

We aim to recommend insurance products that best suit the customer’s requirements.

Recommendations are based on factors such as:

  • Customer needs
  • Risk profile
  • Coverage requirements
  • Budget
  • Product suitability

The final decision regarding policy issuance remains with the respective insurance company.

Customer Information & Documentation

Customers are required to provide accurate, complete, and truthful information during the proposal process.

Failure to disclose material information may result in:

  • rejection of the proposal,
  • cancellation of the policy,
  • denial of claims,
  • other actions as permitted under applicable law.

Data Privacy & Confidentiality

We are committed to protecting customer information.

Personal information collected during the course of our services is:

  • used only for legitimate business purposes,
  • processed securely,
  • shared only with authorized insurers, service providers, regulatory authorities, or where required by law.

Please refer to our Privacy Policy for detailed information.